TERMS AND CONDITIONS
Before getting a quote from our team, we suggest going through all the terms and conditions to exclude all kinds of misunderstanding.
| 1. Important Note Regarding Job Confirmation: |
| Kindly note that we retain the prerogative to rescind accepted jobs if we have not conducted a prior availability assessment. |
| 2. Additional Items and Price Consideration: |
| Should you possess additional items, it’s prudent to acknowledge the possibility of a slight increase in the quoted price. If the scope involves 1-5 boxes, this shouldn’t present a concern, unless a comprehensive survey has been conducted beforehand. |
| 3. Challenges in Navigating Constricted Spaces: |
| Instances of extended, narrow hallways, corridors, staircases, or challenging corners impeding the efficiency of our movers may necessitate an incremental service charge, contingent upon a preliminary survey. |
| 4. Parking Arrangements Responsibility: |
| All parking space logistics, including any pertinent parking fees or permits, fall under the purview of the customer. If the distance from the entryway to the parking locale surpasses 20-25 meters, a reassessment of the pricing may be warranted. |
5. Third-Party Delay Induced Charges: In cases where third-party actions on your end lead to delays, we levy a
nominal fee of £100 per hour for Luton Vans and £120 per hour for Low
Loader Vans. This encompasses scenarios where our team is held up due to
waiting times or key-related delays. Swiftly accruing extra time due to
unforeseen exigencies might result in charges ranging from £150 to £200 per
hour per van. Please seek pre-confirmation of prevailing hourly rates during
booking, alongside the supplementary charge for potential extension beyond
the initially agreed hours.
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6. Dismantling and Reassembling Services Clarification: Inclusive provisions for dismantling and reassembling services are subject to
prior agreement or inclusion in the provided offer.7. Packing and Unpacking Service: It is imperative to acknowledge that the costs for packing and unpacking
services are not inherently included in the base price. These services are
subject to prior agreement.
The pricing structure for packing/unpacking services on the day of the move,
unless an hourly rate arrangement is established, is as follows: £3 per box (exclusive of packing/unpacking) £7 per box (small and medium) solely for packing
£11 per box (small and medium) for packing and unpacking
£13 per wardrobe box (inclusive of packing)
£25 per roll of bubble wrap
£5 per roll of shrink wrap
£1 per roll of tape
£15 for packing paper(Note: Advanced dispatch of boxes may entail additional charges.)
An added fuel and time surcharge may be applicable if you request packing
service on the moving day, mandating a return trip to our depot for packing
material collection.
8. Cancellation and Short Notice Charges: Our policy stipulates that cancellations or delays with less than 7 days’ notice
may incur charges between 50-100% of the agreed-upon price.9. Time Slot Allocation: In cases where a specific time slot is not reserved, we retain the authority to
allocate one at our discretion.10. Efficiency in Minor Jobs: For smaller jobs, partial loads, or furniture deliveries, we may consider
concurrent assignments, unless an exclusive van reservation has been secured11. Damage Reporting Protocol: Timely communication of any damages upon delivery, or within a maximum
of 48 hours thereafter, is critical for initiating any claims. Non-adherence to
this timeframe might render claims ineligible, including those under the purview of London Removals.
| 12. Trusted Partner Collaboration: |
| We retain the prerogative to sub-contract certain assignments to verified partners within London or other regions where our coverage is limited. All partners undergo thorough verification and possess requisite experience and insurance. |
| 13. Mitigating Delays Due to Key Access: |
| In scenarios where you lack access to your new property’s keys and wish to avoid payment for delays, you possess the option to direct us to unload items into your garage or a nearby area. Subsequently, the transfer to your residence post key acquisition would incur an additional charge unless otherwise negotiated. |
| purview of London Removals. |
| 13B) Room-Specific Delivery on Flat Rate Jobs: For flat rate assignments, wherein items are initially delivered to a designated room at your request, subsequent relocation within your residence would entail an extra charge unless specifically agreed upon. |
| 14. Final Payment Timeline: |
| In the event full payment hasn’t been rendered at the time of booking, the final payment must be made a day prior to the job. Failure to meet this requirement may lead to supplementary charges. |
| 15. Issuance of PODs and POPs: |
| Post-service, PODs and POPs are generated. Should you require an invoice, kindly inform our office in advance. |
| 16. VAT Application and Pricing: |
| All prices presented exclude VAT. VAT is applicable and will be added when the final amount is computed and the invoice is generated. |
| 17. Comprehensive Invoicing: |
| Supplementary charges such as Tolls, Congestion Zone fees, Parking Fees, Tickets, Crossing Charges, ULEZ, additional work hours, and related costs shall be itemized in the invoice. |
| 18. Storage and Redelivery Contingency: |
| In situations where items are retained in our storage due to reasons like outstanding payments or pending delivery, we reserve the right to charge for storage and subsequent redelivery. |
| 19. Insurance Coverage and Customer Responsibilities: |
| Noteworthy is that our insurance coverage does not encompass damages or losses incurred during loading/unloading by customers, transportation by non-crew members, or if customers assemble/dismantle furniture. This rule extends to valuable items (e.g., Jewelry, Watches), not packed by us and not disclosed by customers. |
| 20. Customer-Packed Goods and Insurance Implications: |
| In the case of customer-packed boxes or bags, our insurance policy shall not apply to damages sustained by the contents. For electronics like TVs, use of original packaging or specific arrangements are advised. |
| 21. Weight and Volume Considerations: |
| Our quoting methodology is based on volume/listing, not weight. To ensure compliance with weight limits on roads, the van will be weighed post loading. Specific weight restrictions per van type exist (Luton: 1000kg, Low |
| Loader: 1200kg, 7.5t Lorry: 2400kg), with a maximum weight cap of 60kg per 1m³. |
| 22. Exceeding Agreed Work Parameters: |
| Instances of surpassing agreed-upon hours, daily or half-day rates mandate additional payment for extended work hours, unless a FLAT RATE agreement encompassing volume or item count exists. For exact details, kindly contact our office regarding supplementary charges. |
| 23. Box Weight Limit Consideration: |
| In adherence to practicality and the safety of our personnel, please ensure boxes do not exceed 20kg in weight. If lifting becomes challenging, we reserve the right to refuse or limit the number of heavy boxes, applying this weight restriction to all household items. |
| 24. Understanding Service Rates: |
| The terms “minimum charge,” “half-day rate,” and “full-day rate” denote the minimum payable amount for |
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